ONCE UPON A PARTY
Privacy Policy
Effective Date: January 1, 2026
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Once Upon A Party ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. We do not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing or promotional purposes. All text messaging opt-in data is kept strictly confidential.
1. Information We Collect
We may collect the following information when you interact with our website, request information, book an event, or contact us.
Personal Information:
• Name
• Email Address
• Phone Number
• Mailing Address
• Event Details
• Payment Information
• Communication Preferences
Event Information:
• Event Date
• Event Location
• Event Type
• Character Selections
• Guest Count
• Special Requests
Website Information:
• IP Address
• Browser Type
• Device Information
• Website Usage Data
• Cookies and Analytics Data
2. How We Use Your Information
We use your information to:
• Schedule and manage event bookings
• Respond to inquiries and requests
• Process payments
• Send event confirmations and reminders
• Provide customer support
• Improve our services and website
• Send promotional offers when consent has been provided
• Maintain records of communication preferences
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to:
• Event inquiries
• Booking confirmations
• Appointment reminders
• Event updates
• Customer support communications
• Promotional offers (only when specifically authorized)
Opt-In & Consent
• You will only receive text messages if you have explicitly opted in.
• We maintain records of all opt-in actions.
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.
Opt-Out Instructions
• Reply STOP at any time to unsubscribe.
• You will receive a final confirmation message.
• No further messages will be sent unless you opt in again.
Message Frequency
• Message frequency varies based on your interaction with Once Upon A Party.
Help & Support
• Reply HELP for assistance.
• Contact us directly using the information provided below.
Carrier Disclaimer
• Message and data rates may apply.
• Carriers are not responsible for delayed or undelivered messages.
SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing with subcontractors solely for support services, such as customer service or message delivery, is permitted. All other categories exclude text messaging opt-in data and consent records.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information.
We may share information with:
Service Providers
• Payment processors
• Scheduling and booking platforms
• Website hosting providers
• Communication providers
Legal Compliance
• When required by law
• To comply with legal obligations
• To protect our rights and customers
Business Transfers
• In the event of a merger, acquisition, or sale of business assets
All categories exclude text messaging opt-in data and consent records except as necessary to deliver messaging services.
5. Data Security
We implement reasonable safeguards to protect personal information, including:
• Secure data storage
• Restricted access controls
• Secure payment processing
• Regular software updates
• Employee privacy training
While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
6. Cookies & Tracking Technologies
Our website may use cookies and analytics tools to:
• Improve website performance
• Understand visitor behavior
• Enhance user experience
• Measure marketing effectiveness
You may disable cookies through your browser settings, although some website features may not function properly.
7. Your Rights & Choices
You may:
• Request access to your personal information
• Request corrections to inaccurate information
• Request deletion of personal information where legally permitted
• Opt out of marketing emails
• Opt out of text messages by replying STOP
• Withdraw consent for future communications
8. Children's Privacy
Because many of our services involve children's entertainment, parents or legal guardians must provide any information submitted for event bookings. We do not knowingly collect personal information directly from children under the age of 13.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage users to review their privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have questions regarding this Privacy Policy, please contact:
Once Upon A Party
Phone: 830-745-5451
Email: myonceuponaparty@gmail.com
Website: www.myonceuponaparty.com
By using our website and services, you acknowledge and agree to this Privacy Policy.